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Scents and Senses
loc marker Taman Kota Syah Bandar, Melaka 75200, Malaysia
 
Scents and Senses
http://www.tripadvisor.com.my/Attraction_Review-g306997-d6975692-Reviews-Scents_and_Senses-Melaka_Central_Melaka_District_Melaka_State.html#photos
 
Scents and Senses
http://www.tripadvisor.com.my/Attraction_Review-g306997-d6975692-Reviews-Scents_and_Senses-Melaka_Central_Melaka_District_Melaka_State.html#photos
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I visited this spa on recommendation of a friend to get a foot massage. We made a reservation for 3pm. Got in with plenty of time to settle in.......10 minutes after getting all settled with a great thai therapist, a bunch of loud chinese men came in speaking and laughing. joking around at the top of their voices....this went on for at least 15 minutes....i commented to my therapist who did nothing about the noise neither did any other members of staff!!! They went to the shower and back yelling at each other in conversation.......still nothing from the staff! They got settled in and 10 minutes later, a group of very loud Chinese women showed up, same deal.....very loud speaking and laughing.....the spa staff again did nothing about it!!

The foot massage area is right behind the reception area of the spa, so all conversations can be heard, especially loud conversation. Basically the staff ignore this and carry on, which is not good for the people like myself who are paying good money to come and relax and get a treatment.

I called the owner on his cell phone but in true form in Malaysia no body picked up.

To the owner: If you ever read trip advisor!!
Please put up some discrete signage in your lobby area and around to spa public areas reminding people to keep their voices down or keep quiet or .....you get the idea!!! Also you may want to give your staff some ownership and responsibility to manage the spa properly and to take control of the loud situations when it occurs. This is suppose to be a so called high class spa in Melaka....to me it is no better than a fish market where the foot massage environment is what you pay for....

For me, i will come back next time in Melaka as its unfair to my therapist who did a magic job....she was brilliant!
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Taman Kota Syah Bandar, Melaka 75200, Malaysia
 
 
 
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